杜海凡

其实是对订阅我博客的人说声抱歉,还有在我博客内留言的朋友也说声抱歉!

说来话长,一言难尽…一切都起源于hostmonster到期!我在续费与不续费之间徘徊,然后看上了bluehost的主机服务商(不过bluehost上传真是太慢了!).就等到到期后转服务器,所有的文件都down好了.就等提前几天把数据库备份一遍…然后,灾难降临了…hostmonster自动从我信用卡上扣除了107刀…然后我在twitter上推了这件事,推友给我出主意…(这个时候我知道有BBB这种网站存在,感谢推友kDolphin)…我和hostmonster客服商讨这件事情,客服让我写申请…

FROM: <hivan>
SITE:
ADDR: 116.234.xx.xxx

Dan M [11:48:34 PM]: Welcome to our real-time support chat. How can I help you today?
ivandoo.com [11:48:34 PM]: credit card
[11:49:04 PM]: HI
[11:49:22 PM]: I would like to know how to cancel my credit card linked automatically renew
Dan M [11:49:59 PM]: just go to your domain manager and tell it not to renew
ivandoo.com [11:50:12 PM]: hello!
[11:51:38 PM]: Why renew to 107 U.S. dollars?
[11:52:00 PM]: 6.9 U.S. dollars a month is not it?
Dan M [11:52:43 PM]: you renew for a certain amount of time
[11:52:58 PM]: if for a year, 6.95*12 months
ivandoo.com [11:53:37 PM]: yes…it’s 83.4
[11:53:52 PM]: 83.4 u.s dollars
[11:55:43 PM]: But I paid a 107 dollar credit card
[11:57:04 PM]: It’s 107.40 dollars
[11:57:09 PM]: Why?
Dan M [11:57:54 PM]: lets look at your domain and find out why
ivandoo.com [11:57:57 PM]: This is 8.95*12 months
[11:58:05 PM]: ivandoo.com
Dan M [12:04:19 AM]: right, it looks like you renewed at 12months @ $8.95
ivandoo.com [12:04:34 AM]: can u tell me why?
Dan M [12:06:25 AM]: That’s what our system registered you were set to renew at
ivandoo.com [12:10:13 AM]: ??
[12:10:53 AM]: But I do not want to automatically renew
Dan M [12:10:54 AM]: if you’d like you can submit a ticket to our billing department about the price at helpdesk.hostmonster.com
ivandoo.com [12:11:39 AM]: So I would now like to request a refund,can you?
Dan M [12:12:41 AM]: I cannot as I’m not a member of the billing department
[12:12:48 AM]: you’d need to submit a ticket to them
ivandoo.com [12:13:18 AM]: Give me the URL
Dan M [12:13:54 AM]: if you’d like you can submit a ticket to our billing department about the price at helpdesk.hostmonster.com
ivandoo.com [12:14:31 AM]: How long have the answer?
Dan M [12:16:06 AM]: until they get a chance to answer, generally within 24 hours
ivandoo.com [12:16:49 AM]: Thanks! I try it.
Dan M [12:17:05 AM]: no problem. have a great day
ivandoo.com [12:17:55 AM]: Cancel the credit card association, how can I do?
Dan M [12:18:24 AM]: just delete the credit card in your domain manager
[12:18:28 AM]: profile section
ivandoo.com [12:19:29 AM]: yes,I see it.. Should I apply for a refund and then abolish the association?
Dan M [12:19:49 AM]: that would be a good idea
ivandoo.com [12:20:22 AM]: OK…Thanks for u.
Dan M [12:21:31 AM]: any other questiosn?
ivandoo.com [12:21:44 AM]: No..thanks!
Dan M [12:22:15 AM]: ok, have a great day
and now…can you know what I mean?
My domain is ivandoo.com…and card number is XXXXXXXxxxx

英文有点抱歉,不过感谢上帝让那边的客服看明白我的意思了…

后便申请的交涉如下:

Wed Jan 07 2009 08:58AM by billing@hostmonster.com

Are you requesting to cancel your account immediately or just to have the hosting renewal reversed and let the hosting expire at the original term end on 2008-01-15?
If you are canceling and you have any information stored on your account please insure that you make the necessary preparations to preserve your data prior to confirming the cancellation of your account.
Thank you,
Katie
Hostmonster.com
Billing/Verification Department
billing@hostmonster.com
verification@hostmonster.com
(866)573-HOST(4678)
Most questions can be answered by articles in our forum, knowledge base, and video tutorials:
Forum: http://www.hostmonsterforum.com
Knowledge Base: http://helpdesk.hostmonster.com/kb/
Tutorials: http://www.hostmonster.com/tutorials/
Server Status: http://serverstatus.hostmonster.com/
When you have a new question or issue, please open a new support ticket. Otherwise, please respond to this ticket.

Wed Jan 07 2009 09:32AM by hivan

Yes, I was going to do. I am ready to work,please cancel my account immediately or just to have the hosting renewal reversed and let the hosting expire at the original term end on 2008-01-15.
And,Refund to my credit card.Thanks.
Client IP: 116.234.xx.xxx

Wed Jan 07 2009 10:23AM by billing@hostmonster.com

Your account has been canceled and a refund issued. Please allow up to 5 business days for the refund to appear on your statement. Please respond to this email if you have any questions.
Thank you,
Katie
Hostmonster.com
Billing/Verification Department
billing@hostmonster.com
verification@hostmonster.com
(866)573-HOST(4678)
Most questions can be answered by articles in our forum, knowledge base, and video tutorials:
Forum: http://www.hostmonsterforum.com
Knowledge Base: http://helpdesk.hostmonster.com/kb/
Tutorials: http://www.hostmonster.com/tutorials/
Server Status: http://serverstatus.hostmonster.com/
When you have a new question or issue, please open a new support ticket. Otherwise, please respond to this ticket.

Wed Jan 07 2009 10:30AM by hivan

I filed an application to cancel my renew this year,But I have a few days of last year’s contract.
Client IP: 116.234.xx.xxx

Wed Jan 07 2009 10:31AM by hivan

Until 2009-1-15
Client IP: 116.234.xx.xxx

Wed Jan 07 2009 01:29PM by billing@hostmonster.com

We gave you the option to cancel or to have us mark the account to expire and you stated, "please cancel my account immediately or just to have the hosting renewal reversed and let the hosting expire at the original term end on 2008-01-15." Your account has thus been canceled.
We do not guarantee backups, however if you would like to have the hosting reinstated you can pay for a 1mo. term to have hosting again since, in addition to the full refund of the renewal reversal, we issued a prorated refund for canceling early. We await your reply.
Thank you,
Katie
Hostmonster.com
Billing/Verification Department
billing@hostmonster.com
verification@hostmonster.com
(866)573-HOST(4678)
Most questions can be answered by articles in our forum, knowledge base, and video tutorials:
Forum: http://www.hostmonsterforum.com
Knowledge Base: http://helpdesk.hostmonster.com/kb/
Tutorials: http://www.hostmonster.com/tutorials/
Server Status: http://serverstatus.hostmonster.com/
When you have a new question or issue, please open a new support ticket. Otherwise, please respond to this ticket.

Wed Jan 07 2009 08:33PM by hivan

I did not expect to immediately cancel my account, so only the backup file without a backup database. Can you help me?
Client IP: 116.234.xx.xxx

至此就没有消息了…相信大家也看明白了.我根本没有想到他们会删除我的帐户而没有等我的账号到15号正常到期.那么我根本没有准备…平时比较懒惰的我根本没有按时备份数据库的习惯.那么这次我是措手不及了!钱虽然退了,不过我查看帐户还没有到账….

那么,就有了我前边的道歉,由于数据库没有备份的关系…所有的旧文章我只能查看我的feed而跟随以前发布的日期一篇篇的粘贴上来!估计有人也会佩服我的耐心吧,哈哈….而留言的朋友,我只能抱歉你们的留言全数消失了!…

再此再次向大家说声抱歉 请谅解….

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